Want to make progress this year? Put your phone away. Stop reviewing every report in detail. Get out of the office and walk around your facility, and unexpectedly drop in on your reports. Make sure your company values are evident at every touch point in your organization… and they’re being followed. Visit your suppliers – in their operation. Meet with customers – face-to-face – and see where they work. Carry a notebook or journal with you. When people say something of importance, write it down. The fact that you wrote down what they said tells them what they say IS significant to you, HAS value and that you care.