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Stay Out of the Ivory Tower is the fourth step of Dave Ramsey’s six steps to become a company that cares.
How does it apply to contracted services? Working with outside companies requires visits to their place of business, either in-person or via Skype.
See how they operate; check out their culture. Seek out opportunities to meet with the individuals who are doing the work (not just the president or your primary contact).
Let these people know the importance of what they do, how they do it and that their efforts make a positive difference.
PhilTakesSM are distributed twice a week on LinkedIn, Facebook and philyale.com. Review previous posts and locate additional information on the PhilTakes tab on philyale.com, and invite Phil to speak to your business group or service club.