Much is written about first impressions. Little is shared about subsequent impressions, especially when things don’t go well the first time.
I own and operate a branded merchandise company, so I put customer’s brands on virtually every type of promotional product. I don’t own production equipment, so I rely on a supply chain of independent manufacturers to supply the products I sell.
Every one of my relationships with my most important suppliers started because of favorable first impressions – and grew due to a rocky subsequent interaction. It didn’t matter whether they missed a delivery date or the quality was poor, or whose fault it was. What did matter was we worked together to figure it out, and this led to a stronger partnership built on dependability and accountability.
Other suppliers, in the same situations, chose a different path. They chose not to find a mutually agreeable solution. That’s fine; they’re no longer one of my suppliers. How do you choose your business partners?
PhilTakesSM are distributed twice a week on LinkedIn, Facebook and philyale.com. Review previous posts and locate additional information on the PhilTakes tab on philyale.com, and invite Phil to speak to your business group or service club.Save