Have you improved your business processes?

I often overlook the power and importance of choice.

People have options where to spend their money. I want them to choose my company and allocate resources accordingly.

This week, I was reminded of other choices that are equally, or even more, important.

I thought we were investing time on our Premise (the marketplace behavior our business serves) and Promise (our behavior serving the Premise), and we were – too much.

While reviewing team member emails, I realized it was taking too much time for us to complete a task. We were working hard and communicating with each other – at a cost of time and money.

Experience taught me business problems occur due to a failure in priority, people or process. Our team is focused on our Premise and Promise, so it isn’t our priorities. I receive compliments from customers on the promptness and detailed communications from our team, so it isn’t our people.

Therefore, it’s a process issue, and I’m responsible for improvement. In a future PhilTake, I’ll share our solution.

Have you improved your business processes? Please share!

PhilTakesSM are distributed once a week on LinkedIn, Facebook and philyale.com. Review previous posts and locate additional information on the PhilTakes tab on philyale.com, and invite Phil to speak to your business group or service club.

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